No doubt you've heard about the
tyranny of the 9s in reference to computer system availability. You're probably also familiar with the phrase
six sigma, either in the context of manufacturing process quality control or the improvement of business processes. As we discovered in the recent
Guerrilla Data Analysis Techniques class, the two concepts are related.
Nines | Percent | Downtime/Year | σ Level |
4 | 99.99% | 52.596 minutes | 4σ |
5 | 99.999% | 5.2596 minutes | - |
6 | 99.9999% | 31.5576 seconds | 5σ |
7 | 99.99999% | 3.15576 seconds | - |
8 | 99.999999% | 315.6 milliseconds | 6σ |
In this way, people like to talk about achieving "5 nines" availability or a "six sigma" quality level. These phrases are often bandied about without appreciating: