"Usually, the exit becomes clogged by people competing for the small space, and the crowd is slowed. The pillar blocks pedestrians arriving at the exit from the left so effectively that the number of people attempting to occupy the space just in front of the exit is reduced, says Yanagisawa. With reduced crowding there are fewer conflicts and the outflow rate increases."
How does this apply to computer performance? Think polling systems, where there are multiple waiting lines or buffers but only one service facility, like a grocery store with the usual checkout lanes but only one cashier running between them! Would you want to shop in that store? In the physics experiment, the exit is the single server and the lines are the streams of people (women?) approaching the exit from all angles. The asymmetric placement of the pillar effectively reduces the number of exit streams that can form (I'm guessing).