Book Review: Botched Erlang B and C Functions

As a consequence of looking into a question on the GCaP google group about the telecom performance metric known as the busy hour, I came across this book.

A new copy comes with a $267.44 price tag!!! Here is my review; slightly enhanced from the version I wrote on Amazon.

Excel Errors and Other Numerical Nightmares

Although I use Excel all the time, and I strongly encourage my students to use it for performance analysis and CaP, I was forced to include a warranty disclaimer in my GCaP book because I discovered a serious numerical error while writing Appendix B. There, my intention was just to show that Excel gives essentially the same results as Mathematica when using the USL scalability model. It didn't!